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Internet Banking Terms and Conditions Effective Date: July 1, 2005 Internet Banking Customer Service Department Phone: 304-369-2407 Address: Boone County Bank Internet Banking Customer Service Department PO Box 7 Madison, WV 25130 E-Mail: info@boonecountybank.com Please read the entire Agreement carefully before enrolling in the Service or initiating any transactions. This Agreement between you and Boone County Bank governs your use of our Internet Banking and Bill Pay Services (the “Service”). The Service permits our customers/members, to perform a number of banking functions on accounts linked to the Service through the use of a personal computer and the Internet. After you have carefully read this Agreement in its entirety and the linked Privacy Notice, you will be asked to consent to (accept) the terms and conditions of this Agreement. You should print and/or save a copy of this Agreement for your records. You can use your browser to print this document. You can also use your browser to save a copy of this document on your hard drive. If you need help printing or saving this document, or if you have any questions about this Agreement, please contact our Internet Banking Customer Service Department. Our contact information is listed at the top of this Agreement. You can obtain a paper copy of this Agreement at any time. When you click on the “I AGREE” button below, you agree to the terms and conditions of this Agreement. By accepting below, you also certify that you are able and willing to accept the electronic version of this document and you understand that you can print a copy and/or save it to your hard drive. If you do not agree to the terms of this Agreement and/or do not accept the electronic version of this document, select the cancel button below. You can still enroll for the Service at a later time. Agreement - means the terms and conditions of the Internet banking and bill payment services. You or your – Refers to the owner of the Eligible account and person(s) subscribing to or using the Service. We, us, or our - Refers to Boone County Bank and any agent, independent contractor, Service Provider, licensor, designee, or assignee Boone County Bank may involve in the provision of Internet banking and/or bill pay services. Billing Account - is the checking account from which all Bill Pay Service and/or Internet banking Service fees will be automatically debited. Business Customer– Refers to anyone other than a consumer who owns an Eligible account with respect to which the Service is requested primarily for business purposes. Business Day – is every Monday through Friday, excluding legal holidays. Account transfers are processed on all Business Days that the Federal Reserve is open for business. Bill payments are processed on all business days that both the Federal Reserve AND the US Postal System are operating and open for business. Business Day Cutoff - Refers to the cut-off time for posting purposes. The cut-off time is based on our Business Days and the Eastern Time Zone. For posting purposes, we will process all transactions completed by 4:30 p.m. on that Business Day. Transactions completed after 4:30 p.m. will be processed on the following Business Day. Consumer – Refers to a natural person who owns an Eligible Account with respect to which the Service is used primarily for personal, family, or household purposes. Electronic Funds Transfer (EFT) – Refers to any transfer of funds initiated through the Service, such as a bill pay or account transfer. Bill payments made electronically or via an EFT will be so designated within the Service. If we authorize your Eligible Account(s) for EFTs through the Service, you have certain rights and responsibilities under the EFT Act (Reg E) which are further detailed in the “Terms and Conditions of the Bill Payment Service”. Eligible Accounts – You must have an existing account relationship with us to enable our Internet Banking Service. An Eligible Account means any one of your deposit account(s) to which we may allow access via the Service under this Agreement. Only a checking may be eligible for Bill Pay Service privileges. We may make additional accounts available for the Bill Pay Service from time-to-time as allowed by law or our bill pay Service Provider. If you want to initiate bill payments, or transfer requests from an Eligible Account(s) through the Service, you will need the required withdrawal authority over the account in order to complete the transaction When using the Service, you agree to maintain one or more Eligible accounts with us and to keep sufficient balances in any account to cover any transaction and fees that are ultimately approved by or related to the Service. Joint Accounts – If the accounts added to the Service are jointly held or have multiple signers, you agree that access to the information and all transactions initiated by the use of your Access Code and Passcode are authorized unless we have been notified to cancel the Service. In some cases, if your account(s) require two signatures for withdrawal, we may only grant view privileges to your Eligible Accounts through the Service. Joint account holders may be assigned individual access IDs. Transaction history is maintained for each Access ID. Service hours - You can use the Service seven days a week, 24 hours a day, although some or all features may not be available occasionally due to emergencies or scheduled system maintenance. In addition, access to the Service may be slower at times due to high Internet traffic or other factors beyond our control. We are not responsible for any delays or difficulties you may have in accessing the Service or certain features. Service Provider - includes any agent, licensor, independent contractor or subcontractor this financial institution may involve in the provision of the Internet banking or bill pay services. 4. Featured Basic Internet Banking Services The Basic Internet Banking Service currently offers the following features. · Account Inquiries for balances, rates, etc., · Up to 12 Months of account statements, · Transfers between your accounts at this financial institution, · Secure file transfers, · Payments to loans at this financial institution, · Online check reorders, · Stop payments on checks you have written, and · Transaction downloads into Quicken®, Microsoft® Money (2004 Version and earlier) Bill Pay is an optional service. You can add bill pay services at a later time by contacting our Internet Banking Customer Service Department. We may add or remove certain features and/or functionality available from time to time. Basic Internet Banking Service: (view balances and account transfers) - No Charge and a $10 monthly charge for business customers. Bill Pay Fees: For a limited time, the first 90 day bill pay fees will be waived as a way to introduce the Service. After the 90 day introductory period, Bill Pay has a monthly flat fee of $5.95 per month, with 10 free bill payments per month. Fees of $0.45 are assessed for each bill payment exceeding 10 per month. Any applicable fees will be charged regardless of whether the Service was used during the billing cycle. You agree to pay such charges and authorize us to deduct the calculated amount from your designated Billing Account for these amounts and any additional charges that may be incurred by you. Other fees and penalties associated with your standard deposit accounts will continue to apply. A Stop Payment Fee of $30 will be assessed for each stop payment request. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider. 6. Requirements for Enrolling in the Service In order to enroll in the Service you must: · Have an Eligible Account with this financial institution. Your account with us must be in good standing. · You must be 18 years of age or older. · You must be a resident of the United States or its possessions. Prior to enrolling in the Service and accepting the electronic version of this Agreement, you must verify that you have the required hardware and software necessary to access the Service and to retain a copy of this Agreement. You will need the following:
· Internet Access.
· A computer with a modem and Internet browser that can support SSL, 128-bit encryption. · For security purposes, you should use the most current versions of Internet browsers: Microsoft Internet Explorer, Netscape Navigator/Communicator, or AOL’s browser. The most current versions will support 128 bit encryption. Browser upgrades are accessible on the Security Statement page. · Access to a printer and/or other storage medium such as a hard drive for downloading information or printing disclosures; and
· An external e-mail address. We may revise hardware and software requirements, and if there’s a material chance that the changes may impact your ability to access the Service, we will notify you of these changes 30 days in advance and provide you an opportunity to cancel the Service and/or change your method of receiving disclosures (e.g. change to paper format vs. an electronic format) without the imposition of any fees. Virus Protection: You should routinely scan your computer and diskettes using a reliable virus detection product. Undetected or un-repaired viruses may corrupt and destroy your programs, files, and even your hardware. Additionally, you may unintentionally transmit the virus to other computers. Firewalls: You should also utilize a firewall, (hardware and/or software) especially if you have a broadband Internet connection such as DSL or cable modem. Patches: You should periodically update your operating system and browser for critical security related patches. Microsoft updates and patches can be found at: http://v4.windowsupdate.microsoft.com/en/default.asp You are solely responsible for the maintenance, installations, and operation of your computer. This financial institution shall not be responsible for any errors, deletions, or failures that occur as a result of any malfunction of your computer or software, nor will we be responsible for any computer virus that affects your computer or software while using our Service. With your acceptance below and Your use of the Service, you agree that we shall not be liable for any Direct, indirect, incidental, or consequential costs, expenses, or ANY damages whatsoever (including lost savings or profit, lost data, business interruption, or attorney’s fees) resulting from any errors or failures from any malfunction of your computer or any virus or computer problems that you may encounter related to the use of the Service. In the future, we may deliver amendments to this Agreement and other disclosures to you in an electronic format. Other disclosures may include: monthly account statements, deposit account disclosures, notices regarding changes in account terms and fees, and privacy notices. The equipment necessary for accessing these types of disclosures electronically is described above in Section 6. With your acceptance below, you agree to accept Internet Banking related disclosures in an electronic format. you also agree that you have the necessary equipment for accessing the Service and for viewing electronic disclosures. You may change the method of delivery at any time (e.g., from electronic format to paper format) by contacting us at: E-Mail: info@boonecountybank.com or Phone: 304-369-2407, Internet Banking Customer Service Department In addition, you can request paper copies of documents through the Service. Additional fees for paper copies may be imposed depending on the type of account you have and/or the reason and frequency of your requests for paper copies. You should print or save a copy of all disclosures delivered electronically. “After your completion of the registration process, we will send you an email and ask you to confirm your email address and your acceptance of electronic disclosures. 9. Enrollment Process You can enroll for the Service by completing the application following this agreement and returning to the address on the application or directly to one of our offices. When you enroll for the Service, you agree to provide true and accurate information. Our Internet Banking department will verify the information you submit for accuracy and proper authorizations. Upon receipt of application, an OnLine Banking Welcome Letter will be mailed to you at the address on file with Boone County Bank. This letter will include your first time logon instructions and temporary account Access ID and Password. We may send you email after you enrolled through the Service regarding important Internet banking matters and/or changes to this Agreement. We must maintain your current email address in order to deliver this information to you. In the future, we may also use your email address to notify you when your account statements are available for viewing online. It is your sole responsibility to ensure that your contact information is current and accurate. This includes, but is not limited to, name, address, phone numbers and e-mail addresses. Changes can be made by contacting our Internet Banking Customer Service Department. You agree to maintain and promptly update your information as applicable. You agree not to impersonate any person or use a name that you are not authorized to use. When any transfer or payment initiated through the Service generates items to be charged to your Eligible account(s), you agree that we may debit the designated account, or the account on which the item is drawn, without requiring your signature on the item and without any notice to you. Balances shown in your accounts may include deposits subject to verification by us. The balance may also differ from your records due to deposits in progress, checks outstanding, or other withdrawals, payments or charges. A transfer request may not result in immediate availability because of the time required to process the request. A transfer request must be made before the Business Day Cut-off time of 4:30 p.m. to be effective the same Business Day. The balances within the Service are updated periodically and the system will display the most current "as of" date on the "accounts" summary page. There may be situations that cause a delay in an update of your balances. The Service will use the most current balance available at the time of a transaction to base our approval for account transfers and bill pays. 13. Bill Payment and Transfer Limitations You may use the Service to check the balance of your Eligible Account(s) and to transfer funds among your Eligible Accounts at this financial institution. However, current federal regulations restrict the number of transactions that you can make from certain types of accounts, such as Money Market and Savings Accounts. For these types of accounts, you may not make more than six (6) preauthorized transactions during a given monthly statement period. Preauthorized transactions include transactions using the Service, transactions using our telephone response system and other withdrawals which you have authorized to be made by third parties. In addition no more than three (3) of these transactions may be made by check or debit card at a point-of-sale. Because of these limitations, Bill Payment capability is limited to regular checking accounts. 14. Other Features Available through the Basic Internet Banking Service The stop payment feature within the Service CANnot be used to cancel transfers and bill payments. The stop payment feature within the Service is only for stopping payments on checks that you have written or for stopping pre-authorized electronic drafts that are deducted from your account. There is typically a $30 stop payment fee associated with this feature. Please refer to our fee schedule for additional information on fees and service charges associated with stop payments. Additional terms of acceptance or disclosures may apply on the stop payment service and these disclosures will be made at the time you complete the online request. (b) Check Reorders, Address Change, and Order Documents Additional features within the Service include: check reorders, address changes, and document requests. For urgent requests, we recommend that you contact our Internet banking customer service department. We also offer a direct link for check reorders. This link will securely submit your reorder request directly to the check printer. You can request access to our bill payment services after you have enrolled in OnLine Banking by clicking on the “Bill Pay” Tab. For further information on Bill Pay refer to “Terms and Conditions of the Bill Payment Service”. 16. Privacy and Internet Security (a) Privacy We understand how important privacy is to our customers/members. We have taken steps to protect the privacy and security of your personal information as well as your financial transactions with us. You should read our privacy notice before completing the enrollment process for the Service. Privacy Policy The Service utilizes a comprehensive security strategy to protect your accounts and transactions conducted over the Internet. Prior to activating your access to the Service, our Internet Banking department will verify your identity and authorization against information associated with the Eligible account(s) that you request to be tied to the service. Access IDs and Passcodes - One of the main security features protecting the Service is the unique combination of your Access Identification Code (Access ID) and Passcode. During the enrollment process, you will be asked to select a unique Access ID, and then choose a Passcode that will be used to gain access to the Service. You determine your own Passcode. Because your Passcode is used to access your accounts, you should treat it as you would any other sensitive personal data. You should carefully select a Passcode that is hard to guess. We encourage you to stay away from words based on your name, address or other personal information. Your Passcode must meet the following minimum requirements: · It must be at least seven (7) characters long. · It must contain at least 1 alpha and 1 numeric character. · It must not be based upon any personal information you have provided to us. Note: Special characters may be used to increase security. Do NOT use dictionary words. The “Help” link within the Service will offer tips on choosing a secure Passcode that you can remember. Keep your Passcode safe. Memorize your Passcode and do NOT write it down. You should also change your Passcode occasionally, such as every 90 days. A Passcode should be changed immediately if you suspect that your Passcode has been compromised. This can be done at any time from the “User Services” menu after you log on to the Service. We will not contact you via telephone or via email requesting your Access ID or Passcode. If you are contacted by anyone requesting this information, please contact us immediately. If you disclose or do not properly protect your passcode, and/or if you allow someone to use your passcode to access your accounts, you are authorizing them to act on your behalf and you will be responsible for any use of the system by them (e.g. such as when you provide this information to a joint account holder, spouse, and/or an aggregation service provider). Log-On Security – For your protection, you should sign-off after every Internet banking session. However, in order to help prevent unauthorized access to your account(s) your online session will end automatically if we detect no activity for 10 minutes. This is to protect you in case you accidentally leave your computer unattended after you logged on. When you return to your computer, you will be prompted to re-enter your Passcode, and your session will continue where you left off. In addition, we will lockout your account after three unsuccessful logon attempts within a 24-hour time frame. Encryption – The Service uses the Secure Socket Layer (SSL) encryption technology for everything you do while using Internet banking. Your browser automatically activates this technology when it attempts to connect to our Service. Our Service requires a browser that supports 128-bit encryption. Whenever SSL is securing your communications, the browser will typically indicate this secure session by changing the appearance of a small icon of a padlock at the bottom of the screen from open to locked. What this means to you is that your communications are scrambled from your browser to our servers at all times so no unauthorized party can read the information as it is carried over the Internet. Certificate Authority - The servers hosting our Service have been certified by a "Certificate Authority" to assure you that you are actually talking to our Service instead of someone pretending to be us. If you are using an older browser, such as anything prior to versions 4.0 on Netscape Navigator or Internet Explorer, you will see that the "Certificate Authorities" key may have expired; you will need to update it on your browser. Instructions for upgrading your browser are located on the Browser SSL Update link, which is located on the Service login page. Cookies - During your use of the Service, our Internet banking Service Provider will pass an encrypted cookie to your computer in order to identify your computer during the session. This cookie enables us to process multiple transactions during the session without having to provide an Access ID and Passcode for each individual transaction. Users must accept this cookie to use our Internet banking product. This cookie does not contain any personal information; it simply provides another level of security for our Internet banking product. The cookie is stored on your computer’s hard-drive, identifying your computer while you are logged on. When you log off, close your browser, or turn off your machine, the cookie will be destroyed. A new cookie is used for each session; thus, no one can use the prior cookie to access your account. Use of Public Computers –– The security of public computers (e.g. in a Library, or Internet café) cannot be assured; therefore we strongly recommend that our customers refrain from accessing online accounts on a public computer. In addition to the security features described above, there may be other security related notices posted on our website or Service from time to time. It is your responsibility to read all security notices. Notwithstanding our efforts to ensure that the Service is secure, we cannot and do not warrant that all data transfers via the Service will be free from monitoring or access by others. When you accept the terms and conditions of this Agreement below, you agree to 1. Keep your Passcode secure and strictly confidential, providing it only to authorized signers on your eligible account(s). 2. Immediately notify us and select a new passcode if you believe your passcode may have become known to an unauthorized person. 304-369-2407, Internet banking customer service department. 3. You also understand that you are responsible for all transactions you authorize using the Service. If you permit other persons to use the Service or your Passcode, you are responsible for any transactions they authorize. 17. Alterations and Amendments This Agreement, applicable fees and service charges may be altered or amended from time-to-time. In such event, we will provide notice to you. Further, we may, from time-to-time, revise or update the applications, Service features, and/or related material, which may render all such prior versions obsolete. Consequently, we reserve the right to terminate this Agreement as to all such prior versions of the applications, services, and/or related material and limit access to only the Service's more recent revisions and updates. Also, if a change in term(s) or condition(s) is necessary to maintain or restore the security of our system or your account(s), no advance notice is required. Upon notification of any change in terms, if you do not agree with the change(s), you must notify us in writing or via email to cancel your access to the Service. Any use of the Service after we provide you a notice of change will constitute your agreement to such change(s). 18. Governing Law and Relation to Other Agreements Accounts and services provided by this financial institution may also be governed by separate agreements with you. This Agreement supplements any other agreement(s) or disclosures related to your account(s) and provided to you separately. This Agreement shall be governed by and construed in accordance with the laws of the State of West Virginia without regard to its conflicts of laws provisions. You may not assign this agreement to any other party. We may assign or delegate, this agreement in part or whole, to any third party. Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by Boone County Bank and/or its Service Providers unless otherwise indicated. All registered and unregistered trademarks in the Service are the sole property of their respective owners. Unauthorized reproduction in whole or part is prohibited. 21. Service Termination, Cancellation, or Suspension In the event you wish to cancel the Service, you may contact customer service via one of the following methods: 1. Telephone us at 304-369-2407, Internet Banking Customer Service Department during customer service hours; 2. Write us at: Boone County Bank 3. Send us an email at info@boonecountybank.com. If you terminate the bill payment services, you authorize us to continue making payments and other previously authorized transactions until we have a reasonable opportunity to act upon your termination notice. Any transaction the Service has already approved and processed before the requested cancellation date will be completed by the Service. All scheduled bill payments, including recurring payments, will not be processed once we have had a reasonable opportunity to act upon your cancellation request. Once we have acted on your notice, we have no further responsibility to make any payments or previously authorized transactions. You will remain responsible for any fees associated with the Service prior to the effective cancellation date. We may terminate or suspend the Service to you at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement. Access to the Service may be canceled without prior notice due to insufficient funds in one of your accounts or other circumstances that may create an unanticipated liability to us. If your account(s) is closed or restricted for any reason, or if there has not been any Internet Banking or Bill Payment Activity for a period of 90 consecutive days, Internet banking accessibility will automatically terminate. After termination or suspension of the Service, we may consider reinstatement once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits. In order to request reinstatement of services, you must call our Internet Banking Department. Proceed with Enrollment for the Service By clicking on the "I agree" button below you are acknowledging that you have read and agree to the terms and conditions of this Agreement and would like to proceed with online registration. (If you do not agree, choose cancel below.) If you click “cancel” you can still enroll in our Internet Banking service at a later time by completing an application in one of our offices or reapplying online. You will still be asked to accept the Terms of this Agreement. |
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